By submitting and/or confirming your order, you acknowledge and accept our company's terms and conditions of purchase. Submission and confirmation are not limited to online shopping platforms but also include orders submitted and confirmed via WhatsApp (852) 68008738.

Product Information
We will make every effort to ensure the authenticity of product images, the accuracy of information, and the display of the true colors of products, but we cannot guarantee the above and reserve the right to change the above information without prior notice. The selling price or product packaging of all products shall be subject to order confirmation before delivery. Since the products sold by our store are all handmade and dyed with dyes extracted from pure natural plants, the colors and sizes of products from different batches cannot be exactly the same.

Ordering
You agree to comply with the relevant shopping rules and shipping fee arrangements of this website. There is a time gap between when a customer places an order and when the system accepts the order, so when the customer places the order, the system may still show the item as in stock, but by the time the system accepts the order, it may no longer be available. If the item you purchased is out of stock before the system accepts your order, we will notify you as soon as possible. If any item is sold out, our store will provide prior notice. In such circumstances, our store will notify you by telephone or email.

Order Cancellation
After placing an order, customers cannot change the order details, so they must ensure that all information is correct before placing the order. Once an order has been placed, we cannot change or cancel it.

FPS Payment Method
Please transfer or deposit the payment directly into our designated account within 3 days from the date of order placement:

FPS mobile number: 93793861 (Yau Je)
Customers are responsible for keeping any form of receipt and/or record as proof of payment. After transferring the payment, please notify our store via WhatsApp (852) 68008738. Once the payment is confirmed, we will dispatch the goods as soon as possible.
Delivery
Our store reserves the right to charge additional fees to customers in the following circumstances: where a single order has more than one delivery destination; or where additional charges arise due to an incomplete or incorrect delivery address, or when no one is available to receive or collect the goods at the specified address or time.
Disclaimer
Our store shall not be held liable for any issues arising from the incorrect or improper use of the products; we reserve the right to modify and amend the product prices, delivery charges, and online shopping terms and conditions from time to time without prior notice; in the event of any dispute, Kashmiri Pashmina Gallery reserves the final decision.

How We Use Cookies and Other Similar Tracking Technologies

What Are Cookies

Cookies are small files that help a website remember your device and preferences. They make it easier to recognize you when you return and can store simple information such as settings or browsing choices.

How We Use Cookies

We use cookies to help the store work properly, remember your preferences, and improve your browsing experience. They also help us understand how visitors use the store so we can make it more useful and convenient. Some cookies are necessary for basic site functions, while others help with performance and customization.

How to Manage Cookies

You can control or delete cookies through your browser settings. You can also choose to block certain cookies, but some parts of the store may not work as well. For more details, check your browser’s help menu.

How We Process, Use, Share, Transfer and Disclose Personal Data

Processing and Use

We may work with trusted third-party service providers to help run our store and provide services such as payment processing, technical support, and related operations. These providers only receive the information they need to do their jobs and are expected to handle it under our instructions and applicable privacy rules. In some cases, if you do not allow this processing, certain services may not be available. We also use this information to support day-to-day business operations and customer service.

Sharing

We only share personal data when it is necessary, lawful, and limited to a specific purpose. This may happen with affiliates, service providers, or other parties that help us provide our services, protect our rights, or meet legal obligations. We do not share more information than needed, and third parties may have their own privacy terms.

Transfer

We rarely transfer control of personal data to another party. If a transfer is needed, it will only happen in limited legal or business situations, such as a merger, restructuring, or other required transaction. When required, we will notify you and follow applicable legal requirements. If no transferee exists, we will delete or anonymize the data.

Public Disclosure

We do not normally make personal data public. If disclosure is required by agreement or law, we will only disclose what is necessary and allowed.

Your Rights and Choices

You may opt out of marketing emails, text messages, or other communications by using the unsubscribe tools we provide or by contacting us directly. You may also manage location settings on your device, withdraw consent where allowed, and request access to, correction of, or deletion of your personal data. If you make a request, we may need to verify your identity before acting on it. Some services may be limited if you withdraw consent or delete certain information.

How We Protect Personal Data

We use reasonable administrative, technical, and physical safeguards to help protect personal data from unauthorized access, loss, misuse, or disclosure. While we work to protect your information, no system can be guaranteed to be completely secure. Please use care when sharing information online or on your device.

How We Update This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make important changes, we will post a notice and update the date shown below.

How to Contact Us

If you have questions about this Privacy Policy, please contact us by email at sales@kashmiripashmina.co or by WhatsApp at (852) 68008738.

Last Updated: July 1, 2026