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Return Policy

Return & Exchange Policy

We are committed to providing every customer with a positive shopping experience and high-quality products. If you are not fully satisfied with your purchase, we accept returns and exchanges within 7 days of delivery, subject to the conditions outlined below. Thank you for choosing us—we are here to make the process as smooth and welcoming as possible.

Eligibility Requirements

  • Unused Condition — Items must be unused, unworn, and in the same condition as received.

  • Original Packaging — Products must be returned in their original packaging with all accessories and documentation.

  • Proof of Purchase — A valid receipt or proof of purchase is required.

  • Timeframe — Returns and exchanges must be requested within 7 days of receiving your order.

  • Tags Attached — All original tags, labels, and seals must remain intact.

  • No Damage — Items must not show signs of damage, misuse, alteration, or excessive wear.

How to Return an Item

  1. Contact our customer service team to initiate a return request.
  2. Obtain a return authorization and follow the instructions provided.
  3. Pack the item securely to prevent damage during shipping.
  4. Ship the item to the return address provided by our team.

  5. You will receive confirmation once we have received and inspected your returned item.

How to Exchange an Item

If you would like to exchange an item, please contact customer service as soon as possible so we can help arrange the process. All exchanges are subject to availability, and once your original item is approved for return, we will assist you with selecting your preferred size, color, or replacement item. If the desired item is unavailable, we may offer an alternative solution or process a refund in accordance with this policy. Our goal is to provide a smooth, clear, and efficient experience from start to finish.

Refund Processing

Approved refunds are typically processed within 7-14 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used at purchase. Processing times may vary depending on your bank or card issuer, so the final credit may appear slightly later. Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the customer’s responsibility unless otherwise stated. Thank you for your understanding and cooperation.

Non-Returnable Items

  • Final sale items and discount items

  • Personalized or custom-made products created to your specifications.

Questions?

If you have any questions about returns, exchanges, or refunds, please contact us by email at sales@kashmiripashmina.co or by WhatApps at (852) 93793861. We are always happy to help.